Shipping policy

Shipping

Last updated: 4 November 2026

ROGER CASEY packs and posts from Wanaka, New Zealand, and delivers to New Zealand addresses only. We do not currently ship internationally and we cannot deliver to PO boxes outside New Zealand.

Order processing time

Orders are processed within 1–3 business days. Orders placed before 12pm on a business day are usually packed the same day; orders placed after that, at a weekend or on a public holiday are packed on the next business day. You receive a confirmation email when the order is placed and a tracking number when the label is created.

Estimated delivery

Estimated delivery time is 15 business days from dispatch. That estimate covers the courier network and rural delivery; it is not a guaranteed date. If your parcel has not arrived by then, contact us and we will open a courier enquiry.

Shipping cost

Shipping is estimated by distance at checkout, based on the delivery address and the weight of the parcel, and is shown before you confirm payment. There is no minimum order value and no free-shipping threshold; the delivery figure you see at checkout is the amount charged.

Lost parcels

If tracking has not updated for several days, or the courier has marked the parcel as delivered and it is not with you, contact us within 7 days of the expected delivery date. We will start a trace with the courier and keep you updated until it is resolved.

Damaged parcels

If a parcel arrives damaged or opened, photograph the packaging and the garment and contact us within 48 hours of delivery. We will arrange a replacement or refund and cover the return postage.